Shipping Policy

Last updated: August 7, 2026

At Petzii, we are committed to providing a smooth and reliable shopping experience for you and your pets. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

During high-demand periods (such as holidays, promotions, or product launches), processing times may take slightly longer. We appreciate your patience and will work to ship your order as quickly as possible.

Shipping Times

Estimated delivery times:

• Standard Shipping: 7–20 business days
• International Shipping: 10–30 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, carrier delays, weather conditions, or other factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to become available after shipment.

Customs and Import Fees

For international orders, customers may be responsible for any customs duties, taxes, or additional fees required by their country.

Petzi is not responsible for delays caused by customs clearance.

Incorrect Address

Please ensure that your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee changes can be made after an order has been processed.

Lost or Delayed Packages

If your package is delayed, please first check your tracking information.

If your order has not arrived within 30 days after shipment, please contact our customer support team and we will investigate the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: fshania08@gmail.com

Thank you for choosing Petzii and trusting us to provide products that support your pet’s comfort and well-being.