Politique d’expédition
Shipping Policy
Last updated: August 9, 2026
1. Order Processing Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
2. Shipping Times Estimated delivery times vary depending on your location and the supplier's dispatch schedule:
- France: 7–20 business days
- European Union: 10–25 business days
- International: 15–35 business days
These are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier capacity, or supplier availability.
3. Shipping Costs Shipping costs are calculated at checkout based on your delivery address and the items in your order. Free shipping may be available on qualifying orders.
4. Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to become active.
5. Customs & Import Duties For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices or shipping costs.
6. Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at [your contact email]. We will investigate with the carrier and work to resolve the issue as quickly as possible.
7. Incorrect Address Please ensure your shipping address is correct at checkout. Petzii is not responsible for orders delivered to an incorrect address provided by the customer.
8. Contact For shipping questions, reach out to us at: fshania08@gmail.com